Service · Corporate Services
Back-Office Services
Routine can be handed over. Once it's written down.
Running agreed administrative processes on behalf of the client, documented and with defined response times. The result is completed tasks, clean data and a transparent workload log.
Usual
What you often get
Forms, data entry and queries from service providers get done by whoever has time, often the managing director. No rules are written down, so everyone does it differently. And the time is missing where people should be selling, developing or managing.
IntoOps
What you get from us
Every case runs to fixed rules and agreed response times, traceable in the log. We organise cover and training ourselves, not you.
Invoices go straight to accounting, personnel documents to HR administration. Nothing gets handled twice.
Service components
5 components. Each one available on its own.
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Processing recurring administrative cases by agreed rules.
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Incoming and outgoing mail, email inboxes and standard letters.
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Documenting and improving administrative workflows before takeover.
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Entering and maintaining business data in the client's systems.
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Ordering, scheduling and issue handling with administrative service providers.
What you'll have at the end. Results you can check.
- A process description per case type, with rules, deadlines and contacts, written before takeover.
- A log that records every case from receipt through processing to completion.
- Maintained master data in your systems, with documented checks.
- A monthly report with volumes, processing times and suggestions for simplification.
- An overview of your admin service providers with contracts, services and contacts.
When you need this. And how you'll know.
- Your sales team or managing director spends hours on forms and post.
- You've been looking for admin help for months, and meanwhile everything piles up.
- One person knows every process, and each of their holidays is a risk.
- Seasonal peaks overwhelm your team, and in between there isn't enough work for a position.
- Admin service providers are unreliable, and nobody has time to chase them.
Rarely alone. Never bundled.
Back-Office Services often works together with these services. We'll tell you honestly when a combination makes sense, and when it doesn't.
Shows up in these initiatives.
You don't need a whole initiative to get Back-Office Services. These examples show where the service is often needed.
Good questions. Straight answers.
Does our data stay with us?
Yes. We work in your systems, with access rights that you grant and can withdraw at any time. Everything we do is in the log.
Can we start with just a few tasks?
Yes. We often start with a single area, such as the post or master data. Once that runs, more tasks follow, or it stays as it is.
Do you decide on exceptions yourselves?
No. Anything that doesn't fit the agreed rules comes to you with a proposal. If an exception keeps recurring, we turn it into a rule with you.
Do you pass service provider problems back to us?
Only when you need to decide. We sort out deliveries, appointments and complaints directly with the providers. When it's about the contract, money or switching, we put the options to you.
Proof first. Contract second.
In the free Initiative Check, we listen for 45 minutes and ask the questions that usually only come up after the contract is signed. Then you get a short written assessment: what we see, how we would go about it and roughly what it would take.
No obligation. And if we're not the right fit, we'll tell you.
Or write to us at hello@intoops.com.