Area · D09
IT & Digital
Most IT landscapes grew. Nobody planned them.
IT strategy, software, web, e-commerce, business systems, integration, cloud, data, AI, automation, security, IT operations and UX.
Usual
What you often get
An IT provider for the hardware, an agency for the website, a software firm for the ERP. Each one knows its own system, none knows the whole. Data gets entered twice, and whenever something breaks, everyone points at someone else.
IntoOps
What you get from us
Development, infrastructure, data and support sit in the same team as finance, sales and operations. So every system starts with the process it has to carry. The same people build it, document it and, if you like, run it.
Services
15 services. Each one available on its own.
Strategy, Infrastructure & Security
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5 components
IT Strategy & Architecture
Assessing the IT landscape and setting IT and digital strategy, architecture, sourcing and governance.
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5 components
Cloud & Infrastructure
Planning, migrating and running cloud and server infrastructure, modern workplace, DevOps and backup.
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6 components
Cybersecurity & Identity Management
Assessing security, building ISMS and identity management, securing systems and preparing for incidents.
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5 components
IT Operations & Support
Running IT day to day: service desk, devices and users, monitoring, patching and licences.
Software, Web & E-Commerce
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6 components
Software Development
Building custom web applications, mobile apps and digital products, including testing and maintenance.
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6 components
Web Development
Building and maintaining websites, landing pages and CMS setups that are fast and accessible.
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6 components
E-Commerce
Building and running online shops, B2B portals and marketplace connections, including payment and product data.
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5 components
UX/UI Design
User research, information architecture, prototypes, interface design and design systems for digital products.
Business Systems & Automation
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5 components
ERP & Business Systems
Selecting, implementing and running ERP and other business software.
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5 components
CRM Systems
Selecting, implementing, integrating and administering CRM systems for sales, marketing and service.
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5 components
System Integration & APIs
Connecting systems through APIs, integration platforms and EDI so that data flows without manual work.
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4 components
Business Process Automation
Automating repetitive work with workflow tools, low-code and RPA, and keeping automations running.
Data & AI
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4 components
Data Engineering
Building data platforms and pipelines and ensuring data quality and governance.
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4 components
Data Analytics & Business Intelligence
KPI systems, dashboards, reporting and data analysis that support decisions across the company.
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6 components
AI Solutions
Identifying useful AI applications and building assistants, agents, document extraction and predictive models.
Also relevant to IT & Digital
These services belong to other areas but are often needed for IT & Digital.
- D01 Channel & Distribution Development
- D02 Sales Operations
- D03 Branding & Design
- D03 SEO
- D03 Email Marketing & Marketing Automation
- D03 Conversion Rate Optimisation
- D03 Marketing Analytics & Tracking
- D04 Business Analysis & Decision Support
- D04 Operating Model Design
- D04 Process Management & Optimisation
- D04 Change Management
- D04 Project & Programme Management
- D04 Compliance & Risk Management
- D04 Interim Management & Implementation Support
- D05 Order Management
- D07 Customer Service Strategy & Setup
- D07 Knowledge Base & Self-Service
- D07 Customer Service Optimisation
- D08 Training & Development
- D08 HR Processes & Digitalisation
- D10 Engineering Design
- D11 Finance Processes & Systems
- D12 Document & Records Management
- D13 Move & Relocation Management
Typical initiatives
IT & Digital is rarely the point. Your initiative is.
IT & Digital plays a part in each of these initiatives. Each page shows which other disciplines join in.
- Project We want to use AI, but properly.
- Problem Our website doesn't bring us any customers.
- Project We need a sales function that works.
- Problem Too much of our work is still manual.
- Problem A new regulation applies to us and we don't know where to start.
- Goal We want to grow without everything getting chaotic.
Rarely alone. Never bundled.
IT & Digital often works hand in hand with these areas. The interfaces are our job; you still only buy what you need.
Good questions. Straight answers.
Can you run our IT on an ongoing basis?
Yes. We take on support, devices, systems and security on an ongoing basis, with service levels agreed in writing beforehand.
We can just as well take on one part, such as a website relaunch or an ERP rollout. Then we work alongside your IT team.
Will you work with our current IT provider?
Yes. Often an IT provider looks after the technology, and we cover what's missing: software, data, interfaces or coordinating everyone involved. Where two firms do the same job, or a contract no longer fits, we'll tell you.
Do we need an IT strategy first?
Not necessarily. You don't need one for a new website or a single system.
If several big decisions are due at once, such as ERP, cloud and security, an IT strategy is worth doing first. It sets the order before money flows into individual systems.
Will this make us dependent on you?
No. We document systems and processes so that your team or another provider can take over.
Accounts are set up in your name. And if you want to run things yourself later, we plan the handover from the start.
Is this worthwhile without an IT department?
Yes, especially then. Often one person looks after IT on the side until it no longer works. We take on what's missing, with no package and no minimum size.
What it roughly takes is in the written assessment after the free Initiative Check.
Is there IT work you don't do yourselves?
Yes. Certificates, for example for information security, are issued by accredited bodies. We prepare the audit, appoint the body on your behalf and coordinate.
Legal questions, such as data protection, go to law firms, brought in through compliance & risk management.
Proof first. Contract second.
In the free Initiative Check, we listen for 45 minutes and ask the questions that usually only come up after the contract is signed. Then you get a short written assessment: what we see, how we would go about it and roughly what it would take.
No obligation. And if we're not the right fit, we'll tell you.
Or write to us at hello@intoops.com.