Initiative · Problem
Lacking capacity
Not every gap needs a hire. Some need a brief.
Handing over defined work for a period or permanently: management roles, sales, service, back office, accounting or IT operations.
The situation
“The work is piling up and we can't hire fast enough.”
The job ad has been out for months, and the work won't wait. Quotes pile up, enquiries get answered late, and the month-end close keeps slipping.
Your team steps in, for a while. Then the next person drops out, or a big order comes in. And the question is no longer whether something gets left undone, but what.
Where it often goes wrong.
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The do-it-all job profile
Under pressure, job profiles end up covering several roles at once. Search like that, and you'll be searching for a long time.
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Handing over without clear limits
Hand over work without setting scope, responsibility and result, and you get queries instead of relief. Drawing the line is half the handover.
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The knowledge walks out
Temporary help needs a planned handback. Otherwise the knowledge ends up with the provider instead of in your own team.
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Handing over the core first
What makes your business what it is shouldn't be the first thing to go outside. Handing over pays off first for recurring work with clear rules.
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Overtime as a permanent fix
Extra hours carry the load for a while. Then mistakes and sick days pile up, and the bottleneck becomes the norm.
Which disciplines work together here.
7 of 13 disciplines, one team, one point of contact. Every service has a clear role, and you decide which ones we take on.
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D04 Consulting
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Takes on a vacant management task temporarily, under a service or work contract we steer.
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D02 Sales
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Takes over first outreach and passes your sales team only meetings with real need.
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Brings stalled quotes to a close, within the agreed framework and in your name.
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D07 Customer Service
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Clears enquiry backlogs and keeps the hotline staffed.
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D12 Corporate Services
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Works through post, data entry and casework, with a task log and agreed response times.
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Relieves management of scheduling, correspondence and meeting preparation.
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D11 Finance & Accounting
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Handles incoming invoices, payments and month-end closing, with complete records for the tax advisory firm.
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D09 IT & Digital
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Runs the service desk and devices, freeing your IT team for projects again.
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D05 Operations & Fulfilment
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Steers day-to-day operations with fixed KPIs for as long as you need.
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Enters and checks orders and resolves exceptions so nothing gets stuck in the inbox.
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You decide the scope.
You can hand over a single task for an interim period, such as accounts payable until the role is filled. Or a whole area for good, from the service desk to the back office.
Scope, result and end are set out in the contract beforehand. We steer the work, you make the decisions.
Good questions. Straight answers.
Do we direct your experts ourselves?
No, and that's deliberate. You hand over clearly defined work, and we steer the experts who do it. The basis is a service or work contract with a fixed scope.
We don't hire out staff. Your point of contact with us agrees priorities with you, reports results and answers questions.
Are we tied in for a long time?
Only if you want to be. You can hand over work until a position is filled, or for good. How and when an engagement ends is agreed before it starts.
Can we still hire for the role ourselves later?
Yes, that's how we set it up. We document processes from day one, the accounts belong to you, and it ends with an orderly handover.
If you like, our recruiting helps with the search itself.
Can this happen at short notice?
Usually faster than filling the position, because there's no notice period to wait out. The exact pace depends on the handover. How well is the work described, and what access is needed?
After the free Initiative Check, you'll know whether and how fast we can take over.
Do you take on small tasks too?
Yes, as long as they're clearly defined. Even a small recurring job can be handed over, for example master data upkeep or a shared inbox.
What matters isn't size but that scope and result are fixed beforehand.
Proof first. Contract second.
In the free Initiative Check, we listen for 45 minutes and ask the questions that usually only come up after the contract is signed. Then you get a short written assessment: what we see, how we would go about it and roughly what it would take.
No obligation. And if we're not the right fit, we'll tell you.
Or write to us at hello@intoops.com.